Registering for more than one person? A TMA login is required for each person you register. Need help? Contact the TMA Knowledge Center at (800) 880-7955.
You must select a location to proceed.
Yes
No
There was a problem adding this course to your account. Please try again in a few minutes. If the problem persists, you can contact our support department at (877) 880-1335.
Adding Registration, Please wait...
You must be logged in to perform this action.
Log in
Cancel
Enhancing Communication to Improve Patient Safety and Professional Satisfaction
Effective and ethical communication can lead to better health outcomes and more satisfied patients and physicians. Communication skills can improve with intention, preparation, and awareness, resulting in more trusting relationships. This course shares communication best practices, provides skill-building tools, and provides how-tos for tough conversations, such as breaking bad news or offering an apology.
Learning Objectives Upon completion of this program, participants should be able to:
Define effective communication as it relates to the patient-physician relationship;
Identify reasons to improve ethical patient-physician communication;
Explore methods like emotional intelligence and motivational interviewing (MI) as it plays a significant role in professional satisfaction and the physician-patient relationship;
Recognize communication barriers to effective patient-physician communication such as the health literacy of patients and their families and discuss strategies to overcome these barriers; and
Describe steps for breaking bad news and implement at least one strategy to improve patient-physician communication skills.
ACGME/ABMS Competencies This program addresses the following desirable physician attributes: Patient Care and Procedural Skills; Interpersonal Communication Skills; Professionalism
Released: October 15, 2019 Reviewed: September 24, 2021 Expires: January 1, 2025
Return Policy No refunds or exchanges will be processed for this program.
1 AMA PRA Category 1 Credits™ (Enduring) The Texas Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Association designates this enduring activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
On select courses, the Texas Medical Association requires physician to complete 70-percent of the test questions correctly to receive credit for this course.