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On Demand Webinar

10 Ways to Turn Satisfied Patients Into Loyal Patients

Credit(s): 1 AMA PRA Category 1 Credits™ (Enduring)
Course Number: PME-SATIF/GEN
Original Program Date: August 23, 2010
Duration: 59 minutes
Access: Available until February 01, 2017
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    Are loyal patients worth more to your practice than "satisfied" patients? From the front desk staff to the physician, providing a WOW experience leads to engaged patients, better compliance, and  reduced exposure to risk. Loyal patients also increase your referral volume. Learn how to shift attitudes in your practice to create outstanding experiences for patients.

    Program Highlights

    • Create WOW experiences and increase referrals

    • Engage patients for better compliance

    Released: Aug. 24, 2010
    Reviewed: Feb. 1, 2014
    Expires: Feb. 1, 2017

    Target Audience
    This program was developed for physicians in all specialties, office managers, administrators, and front office staff interested in medico-legal compliance and practical ways to reduce the potential for professional liability.

    Course Objectives
    Upon completion of this program, participants should be able to develop strategies to engage patients for better compliance and lower risk exposure.

    Teaching Methods

    • Lecture

    • Audio-visual presentation

    • Post-test and Course evaluation

    • Questions and answers


    Sponsored By


    Liability Insurance Discount

    Physicians who are insured with Texas Medical Liability Trust (TMLT) may earn professional liability insurance discounts by participating in approved continuing education activities. TMLT policyholders who complete this course will earn a 3-percent discount (not to exceed$1,000), which will be applied to their next eligible policy period.

    1 AMA PRA Category 1 Credits™ (Enduring)   The Texas Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

    The Texas Medical Association designates this enduring activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

    The Texas Medical Association requires physician to complete 70-percent of the test questions correctly to receive credit for this course.

    See TMA’s Web Site Privacy Statement

    1 ETHICS   This course has been designated for 1 credit(s) of education in medical ethics and/or professional responsibility.

    1 TMLT   Physicians who are insured with Texas Medical Liability Trust (TMLT) may earn professional liability insurance discounts by participating in approved continuing education activities. TMLT policyholders who earn 3 TMLT credits within 12 consecutive months will earn a 3-percent discount (not to exceed $1,000), which will be applied to their next eligible policy period.

    Jamie Verkamp, Managing Partner

    As managing partner at (e)Merge, Jamie Verkamp has been involved in the medical marketing industry since 2002, assisting medical professionals in creating strategic marketing initiatives that contribute to the growth of their practices. Her success in marketing comes from her ability to truly listen and understand the nature of a practice, while partnering with her clients to work towards their goals.

    As a sought-after speaker, trainer and consultant, Verkamp shares her knowledge of medical marketing in a straight-forward, interactive manner that not only educates her audiences and clients, but enables medical professionals to develop and implement their marketing strategies successfully. Speaking at over 30 events each year, her signature topics to share with medical professionals include innovative approaches to practice marketing in a changing economy and how creating positive, memorable patient experiences in their practices enhance their overall marketing strategy, increasing patient referral volumes and their bottom line.

    DescriptionPagesFile Size
    Patient SatisfactionNA570 KB
    Great ideas - Owen (Austin, TX)
    - Peter (Jacksonville, TX)
    - Vinit (Fort Worth, TX)
    - Christopher (Granbury, TX)
    - Larry (Houston, TX)
    Show concepts described by examples of variety of patient-staff interactions; the wrong way versus the right way, for example. - Susan (, )
    - Brian (Dallas, TX)
    - Gurjeet (El Paso, TX)
    - Vu (Plano, TX)
    - Larry (Denison, TX)
    more visual information during the program - Maurice (Lubbock, TX)
    - Kevin (Dallas, TX)
    - Diane (Texarkana, TX)
    - Hania (Dallas, TX)
    - Lauren (Concord, MA)
    - Marcial J. (Houston, TX)
    - Deborah (Carrollton, TX)
    - Rowlinda (Dallas, TX)
    - Syed (, )
    - Rosemary (Humble, TX)
    - David (Dallas, TX)
    - Sue (Irving, TX)
    - Nicole (McKinney, TX)
    - Michael (Laredo, TX)
    - Andrew (San Antonio, TX)
    - Jacques (Chesterfield, MO)
    - Douglas (Austin, TX)
    - David (Austin, TX)
    - Adam (Wichita Falls, TX)
    - Craig (Houston, TX)
    - Ori (King Of Prussia, PA)
    - Charles (, )
    Was much better than I expected. She had very good points that I will try and use in my practice. - Dean (El Paso, TX)
    have more interactive Q/A (examples) at the end of this program. - Charles (North Richland Hills, TX)
    - Amish (Lake Jackson, TX)
    - Patti (Houston, TX)
    - Wei-Li (, )
    - Robert (Plano, TX)
    Great patient experience tips that I'll put into practice. - Lisa (Houston, TX)
    - Victoria (Las Vegas, NV)
    - Jeff (Austin, TX)
    - Jerry (Sitka, AK)
    - Kesavan (Sugar Land, TX)
    - Michelle (Dallas, TX)
    - Jack (Plano, TX)
    - Cesar (El Paso, TX)
    I would like to have more ethics CME choices. I do not like the informal webinar format. To have a speaker on the phone is too informal. I would prefer a speaker present from a recorded presentation. Thank you. - Michael (Dallas, TX)
    - James (San Antonio, TX)
    - Daniel (Sugar Land, TX)
    - W Frederick (Tyler, TX)
    - David (Galveston, TX)
    excellent - Robert (Waco, TX)
    - Paul (Portland, TX)
    - Paul (Coppell, TX)
    I have no suggestions at this time. - Rory (Weslaco, TX)
    This was nicely done. I will have my staff watch it as well. - Louis (West Lake Hills, TX)
    - Gregory (Dallas, TX)
    - Susan (, )
    - Michael (Houston, TX)
    - Diana (Houston, TX)
    - Kirsten (Katy, TX)
    - Craig (Abilene, TX)
    Also make it relevant to physicians with a primarily inpatient service, ie. hospitalists. - C. (Austin, TX)
    It is unclear at the end of program where to find the posttest and survey (under get certificate) - Yvonne (San Antonio, TX)
    WAY too much personal chatter, could have been more succint and therefore more efficient and effective - Margaret (Ennis, TX)
    - Early (Dallas, TX)
    - Kerry (Alvin, TX)
    - E. (Austin, TX)
    - Scott (Sulphur Springs, TX)
    - Bentley (Goodyear, AZ)
    - David (Houston, TX)
    - Brian (Houston, TX)
    - Thomas (San Antonio, TX)
    Great topic, but describe more how to take the stress out of the office so as to focus more positively on the patient - Cynthia (Dallas, TX)
    - Jerome (Denison, TX)
    - Pendleton (San Antonio, TX)
    - Lisa (Mansfield, TX)
    - Carolyn (, )
    great way to view practice in terms of an experience instead of just a service - Joshua (Texarkana, TX)
    - Jeffrey (Austin, TX)
    - Russell (Houston, TX)
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