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Communication Skills for Dealing with Difficult Patients
A difficult patient can be any patient, from one who has multiple symptoms or is noncompliant, to someone who is abusive to your staff or consistently throws off your schedule.
Physicians rate as many as 15% of patient encounters as difficult. Frequently patients become difficult when their expectation of the visit is different from the physician’s. Recognizing and acknowledging the patient’s expectations so you can better manage the visit will help avoid difficult patient encounters. This is one of the techniques that physicians can use to thwart difficult behavior. Play this CME to Go to learn more.
Best Bits
Looking at the encounter from perspectives of both the doctor and the patient
Techniques for handling difficult patient encounters
How to defuse and avoid escalating a bad situation
To Claim CME
Register for the program.
Listen to the podcast episode.
Complete the program evaluation.
Learning Objectives Upon completion of this program, participants should be able to:
Recognize factors that contribute to a difficult patient; and
Develop techniques for handling difficult patient encounters.
ACGME/ABMS Competencies This program addresses the following desirable physician attributes: Interpersonal and Communication Skills, and Professionalism.
Recorded: Sept. 11, 2020 Released: Aug. 12, 2021 Expires: Aug. 12, 2024
Return Policy No refunds or exchanges will be processed for this program.
0.75 AMA PRA Category 1 Credits™ (Enduring) The Texas Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Association designates this enduring activity for a maximum of 0.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
On select courses, the Texas Medical Association requires physician to complete 70-percent of the test questions correctly to receive credit for this course.