Are loyal patients worth more to your practice than "satisfied" patients? From the front desk staff to the physician, providing a WOW experience leads to engaged patients, better compliance, and reduced exposure to risk. Loyal patients also increase your referral volume. Learn how to shift attitudes in your practice to create outstanding experiences for patients.
- Create WOW experiences and increase referrals
- Engage patients for better compliance
Released: Aug. 24, 2010
Reviewed: Feb. 1, 2014
Expires: Feb. 1, 2017
This program was developed for physicians in all specialties, office managers, administrators, and front office staff interested in medico-legal compliance and practical ways to reduce the potential for professional liability.
Upon completion of this program, participants should be able to develop strategies to engage patients for better compliance and lower risk exposure.
- Audio-visual presentation
- Post-test and course evaluation