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Rx for Success: Patient-Centered Communication for Physicians, Managers, and Staff
In the business of health care, shouldn’t communication with one another place emphasis on caring? Medical practices provide a service, and your patients have a choice about which practice to visit. Excellent communication can make a big difference and increase the number of patients who choose your practice over all the others.
Another important purpose of communication is to advise patients of practice policies that affect them. Explaining the expectations of the practice up front presents the best opportunity for a positive relationship with patients.
Communication improvements take time and effort. Whatever your role in the practice, you must be willing to help as needed. Make yourself available to patients for questions and maybe just a little conversation. Play the gracious host, and welcome your patients to your practice. This publication will provide insight and teach physicians and staff methods to connect with your patients, provide outstanding customer service, and create truly patient-centered communications within your practice.
Released: Aug. 29, 2018
Expires: Aug. 29, 2021
This course is appropriate for physicians, nonphysician practitioners, practice managers, and office staff in all specialties.
This program addresses the following desirable physician attributes:
- Patient Care and Procedural Skills
- Interpersonal and Communication Skills
Upon completion of this enduring material, readers should be able to:
- Use effective communication skills and problem-solving strategies,
- Determine policies needed for effective communications,
- Estimate insurance benefits for common coverage scenarios,
- Discuss techniques for collecting payments from patients,
- Apply techniques for handling difficult patient encounters, and
- Identify when and how to appropriately terminate the patient-physician relationship.
The participant is required to read the course in its entirety and complete a test and course evaluation to obtain credit.
No refunds will be processed for this product.
|2.25 AMA PRA Category 1 Credits™ (Enduring)
The Texas Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Association designates this enduring activity for a maximum of 2.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Texas Medical Association requires physician to complete 70-percent of the test questions correctly to receive credit for this course.
See TMA’s Web Site Privacy Statement
This course has been designated for 2.25 credit(s) of education in medical ethics and/or professional responsibility.
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