Make a good first impression, and an even better lasting impression. Your front desk staff often are the first people your patients see and/or talk to. Give them the training they need to build strong communication, telephone, and conflict resolution skills that will keep your patients happy and coming back.
Agenda Who’s your customer? Making the best first impression Communication techniques for customer service Mini case studies/practice scenarios
Recorded: May 25, 2017
Released: June 28, 2017
Expires: June 28, 2020
Medical office staff and physicians in all specialties that provide direct patient care
This program addresses the following desirable physician attributes:
Patient Care and Procedural Skills
Practice-based Learning and Improvement
Interpersonal and Communication Skills
Upon completion of this program, participants should be able to:
Identify who beyond the patient is your customer;
Apply proven methods to make an excellent first impression; and
Utilize communication techniques to disarm the angry patient, improve patient’s experience, and provide excellent customer service.
Registration fees are nonrefundable.