Registering for more than one person? A TMA login is required for each person you register. Need help? Contact the TMA Knowledge Center at (800) 880-7955.
You must select a location to proceed.
Yes
No
There was a problem adding this course to your account. Please try again in a few minutes. If the problem persists, you can contact our support department at (877) 880-1335.
It can be challenging to always provide a great patient experience when you see many patients daily. Keeping staff motivated and trained to provide great customer service to create the best patient experience is the key.
In this webinar, the first of a two-part series, staff will learn:
Who is your customer?
The importance of teamwork and professionalism
Techniques for making the best first impression
How to recognize and respond in a positive way to negative conditions
Return Policy No refunds or exchanges will be processed for this program.
Customers Who Bought This Item Also Bought
(Online Course) Patient Safety and Medical Errors
(CME to Go/Podcast) Create High-Functioning Teams Using Evaluations
(On Demand Webinar) Lead from Where You Are
(On Demand Webinar) Understanding Your Practice Financial Statements
(CME to Go/Podcast) Hot Topics: Sticky HR Issues
(CME to Go/Podcast) Hot Topics: Sticky HR Issues Part 2
(CME to Go/Podcast) Ask The Expert: Optimize Your Practice Revenue
(Customizable Guide) Employee Handbook for Medical Practices
(PDF) Starting in Medical Practice
(PDF) Managing Your Medical Records
(On Demand Webinar) HIPAA Training for Medical Office Staff
(On Demand Webinar) Annual OSHA Training for Medical Practices 2024