World's Best Doctors: How Good Old-Fashioned Manners Improve Patient Satisfaction and Can Lower Litigation Risk
In the medical profession, you don’t need to be at fault to become the target of a lawsuit or complaint regarding your license – only accused. That’s why the best strategy for protecting yourself and your career is to avoid legal action in the first place. With her new book, World’s Best Doctors: How Good Old-Fashioned Manners Improve Patient Satisfaction and Can Lower Litigation Risk, Victoria Soto, JD, provides a handbook to help doctors preserve their livelihoods by practicing the lost art of good manners.
A lawyer with unique experience on both sides of the courtroom – first as a medical board staff attorney, then defending health care professionals before licensing agencies for more than a decade – Soto says the manners you learned as a kid could save your career as a physician. In World’s Best Doctors, she reveals how doctors can incorporate good behavioral patterns to build even more successful careers, a skill that is often overlooked in the medical profession. By making a point to be kind and respectful while caring for patients, Soto says it’s possible to avoid negative feelings that might lead to litigation.
“How you behave today can absolutely affect your tomorrow,” says Soto in her new book. “The difference between [a doctor] having a complaint filed against their licenses and not having one filed often has nothing to do with how well they’ve practiced their craft. Often, it is simply how they acted as human beings in a particular situation.”
Whether fresh out of medical school or a seasoned physician, World’s Best Doctors provides valuable advice for avoiding high-stakes legal trouble doctors can’t afford to ignore. Soto draws on years of experience both prosecuting and defending medical professionals to offer unique insight on how to handle complaints, how to avoid complaints in the first place, and even how to improve patient care and satisfaction through a positive attitude.
*Follow instructions below to receive CME credit for this course.
Upon completion of this program, participants should be able to:
- Recognize, cultivate, and improve good manners for better relationships with patients, office staff, and hospital staff;
- Integrate new ways to communicate effectively into one’s practice and life;
- Describe how to correct mistakes that result from behaving badly towards one’s patients, family members, and staff;
- Specify steps for constructing an appropriate apology when necessary;
- Organize a plan to assess and identify the poor manners, behaviors, and habits of oneself and staff; and
- Develop ways to improve any behaviors that harm patient care.
This program addresses the following desirable physician attributes: Patient Care and Procedural Skills, Practice-based Learning and Improvement, Interpersonal and Communication Skills, and Professionalism
Released: Nov. 1, 2016Reviewed: Nov. 1, 2019
Expires: Nov 1, 2022
To Obtain Credit*
- Read the book
- Sign into My Account
- Mouse over the My Account tab so the drop-down menu displays
- Click on Products
- Locate World’s Best Doctors and click Download Materials
- Complete the self-assessment
- Return the self-assessment by fax to (512) 370-1693 or email directly to firstname.lastname@example.org
Return PolicyNo refunds or exchanges will be processed for this program.
|4.25 AMA PRA Category 1 Credits™ (Enduring)
The Texas Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Association designates this enduring activity for a maximum of 4.25 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Texas Medical Association requires physician to complete 70-percent of the test questions correctly to receive credit for this course.
See TMA’s Web Site Privacy Statement
This course has been designated for 4.25 credit(s) of education in medical ethics and/or professional responsibility.
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