Make a good first impression, and an even better lasting impression. Your front desk staff often are the first people your patients see and/or talk to. Give them the training they need to build strong communication, telephone, and conflict resolution skills that will keep your patients happy and coming back.
8:30 am Check-in and breakfast breads
9 am-12:30 pm Seminar
- Who’s your customer?
- Making the best first impression
- Communication techniques for customer service
- Mini case studies/practice scenarios
Series Dates: April 11-May 25, 2017
Medical office staff and physicians in all specialties that provide direct patient care
- Didactic lecture
- Visual aids
- Questions and answers
Request for cancellation must be received three business days prior to the seminar date. Valid refund request will be issued in the same format as initial payment less a $35 cancellation fee (per person).