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10 Ways to Turn Satisfied Patients into Loyal Patients
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Are loyal patients worth more to your practice than "satisfied" patients? From the front desk staff to the physician, providing a WOW experience leads to engaged patients, better compliance, and reduced exposure to risk. Loyal patients also increase your referral volume. Learn how to shift attitudes in your practice to create outstanding experiences for patients. Program Highlights Released Aug. 24, 2010
Expires Dec. 31, 2013 Target Audience
This program was developed for physicians in all specialties, office managers, administrators, and front office staff interested in medico-legal compliance and practical ways to reduce the potential for professional liability. Course Objectives
Upon completion of this program, participants should be able to develop strategies to engage patients for better compliance and lower risk exposure Teaching Methods
1 AMA PRA Category 1 Credits™ (Enduring) - The Texas Medical Association is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Association designates this enduring activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
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1 ETHICS - This course has been designated for 1 credit(s) of education in medical ethics and/or professional responsibility.
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1 TMLT - Physicians who are insured with Texas Medical Liability Trust (TMLT) may earn professional liability insurance discounts by participating in approved continuing education activities. TMLT policyholders who earn 3 TMLT credits within 12 consecutive months will earn a 3-percent discount (not to exceed $1,000), which will be applied to their next eligible policy period.
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Jamie Verkamp
, Managing Partner
As managing partner at (e)Merge, Jamie Verkamp has been involved in the medical marketing industry since 2002, assisting medical professionals in creating strategic marketing initiatives that contribute to the growth of their practices. Her success in marketing comes from her ability to truly listen and understand the nature of a practice, while partnering with her clients to work towards their goals. As a sought-after speaker, trainer and consultant, Verkamp shares her knowledge of medical marketing in a straight-forward, interactive manner that not only educates her audiences and clients, but enables medical professionals to develop and implement their marketing strategies successfully. Speaking at over 30 events each year, her signature topics to share with medical professionals include innovative approaches to practice marketing in a changing economy and how creating positive, memorable patient experiences in their practices enhance their overall marketing strategy, increasing patient referral volumes and their bottom line.
| Description | Pages | File Size |
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|  | Patient Satisfaction | NA | 570 KB |
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Great ideas - Owen (Austin, TX)
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- Peter (Tyler, TX)
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- Vinit (Fort Worth, TX)
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- Christopher (Granbury, TX)
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- larry (spring, TX)
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Show concepts described by examples of variety of patient-staff interactions; the wrong way versus the right way, for example. - Susan (Dallas, TX)
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- Brian (Dallas, TX)
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- Gurjeet (El Paso, TX)
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- Vu (Plano, TX)
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- Larry (Denison, TX)
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more visual information during the program - Maurice (Lubbock, TX)
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- Kevin (Dallas, TX)
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- Diane (Longview, TX)
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- Hania (Dallas, TX)
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- Lauren (Houston, TX)
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- Marcial (Houston, TX)
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- Deborah (Carrollton, TX)
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- Rowlinda (Bangor, ME)
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- Syed (Missouri City, TX)
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- Rosemary (Humble, TX)
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- David (Dallas, TX)
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- Sue (Irving, TX)
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- nicole (mckinney, TX)
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- Michael (Laredo, TX)
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- Andrew (San Antonio, TX)
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- Jacques (Chesterfield, MO)
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- Douglas (Austin, TX)
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- David (Austin, TX)
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- Adam (Wichita Falls, TX)
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- Craig (Houston, TX)
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- Ori (west chester, PA)
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- Charles (Plano, TX)
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Was much better than I expected. She had very good points that I will try and use in my practice. - Dean (El Paso, TX)
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have more interactive Q/A (examples) at the end of this program. - Charles (North Richland Hills, TX)
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- Amish (Sugar Land, TX)
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- Patti (Houston, TX)
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- Wei-Li (Austin, TX)
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- Robert (Plano, TX)
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Great patient experience tips that I'll put into practice. - Lisa (Houston, TX)
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- Victoria (Las Vegas, NV)
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- Jeff (Austin, TX)
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- Jerry (Sitka, AK)
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- Kesavan (Sugar Land, TX)
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- Michelle (Dallas, TX)
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- Jack (Plano, TX)
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- Cesar (El Paso, TX)
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I would like to have more ethics CME choices. I do not like the informal webinar format. To have a speaker on the phone is too informal. I would prefer a speaker present from a recorded presentation. Thank you. - Michael (Dallas, TX)
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- James (San Antonio, TX)
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- Daniel (Missouri City, TX)
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- William (Tyler, TX)
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- David (Galveston, TX)
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excellent - Robert (Waco, TX)
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- Paul (Alpine, TX)
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- Paul (Coppell, TX)
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I have no suggestions at this time. - Rory (Weslaco, TX)
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This was nicely done. I will have my staff watch it as well. - Louis (Austin, TX)
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